AirTV IPTV FAQ
Every day we receive many repetitive questions on which we have answered in our very useful FAQ and step-by-step tutorials.
Q: WHAT IS IPTV?
A: IPTV stands for internet protocol television and it’s basically the normal tv channels and premium tv channels streamed online over the internet.
Q: RECOMMEND INTERNET SPEED FOR IPTV?
A: We do recommend your internet speed is above 4Mbps(4Mbps for download and around 1Mbps for upload) to safely watch the channels without issues to be honest most homes in Europe are. But you can check here speedtest.net to see your internet speed.
Q: DO YOU OFFER REFUNDS?
A: Yes we offer a refund but you must let us know within 2 days of buying our service. We strongly suggest do the free trial testing before paid subscription. Then you can order one month firstly, then renew 1/3/6/12months as wanted.
Q: DO YOU OFFER A FREE TRIAL?
A: Yes, there is a 3Days Free Trial subscription code available. You can get it from our website automatically or contact us directly.
Q: HOW TO RUN THE AIRTV IPTV?
A: It is easy and simple, just two steps: First, install our APK on your Android TV Box, Firestick, Android Phone, Android Tablet. Second, fill in the subscription code. Enjoy the IPTV directly!
Q: CAN I WATCH THE IPTV ANYWHERE IN THE WORLD?
A: Yes, you can watch our IPTV from anywhere globally, but you will need to make sure your internet speed is above 4Mbps to watch the channels without any issues.
Q: HOW TO SOLVE THE PROBLEMS OF CHANNEL FREEZING, CONTINUOUS CRASHING, AND NO SOUND?
A: Here is the solution: go to Apk setting to try software/hardware decoding: MISC-Decoind Model-Software/HardWare decoding.
Q: APK CANNOT BE INSTALLED?
Q: CAN IT USE WITH SMART TV
Q: DOES IT SUPPORT M3U, MAG250, AND PC?
Q: HOW TO USE IPTV ON ENIGMA2 DEVICE?
A: Please contact us for a special IPK and special trial code.
Q: WHAT TO DO IF INSTALL THE WRONG APP VERSION?
A: Please uninstall the wrong version, and then install the correct one.
Q: HOW TO DOWNLOAD THE APP BY MOBILEPHONE?
A: Please download the PAD version directly on your phone then install it.
Q: HOW TO INSTALL THE APP TO YOUR TV SET?
A: You can use the web browser to download directly on your box or download to a USB stick by PC, then plug it into your box to install.
Q: WHY CAN’T YOU INSTALL THE APP?
A: You may download the wrong version. There is an STB version (for Android), and a PAD version.
Q: WHY CAN’T YOU ACCESS THE DOWNLOAD PAGE?
A: You need to log in before visiting the download page.
Q: WHAT IS THE DIFFERENCE BETWEEN STB VERSION & THE PAD VERSION?
A: STB version is for Android Smart TV, Android TV Box. PAD version is for Android Tablet, Android PAD, Android Phone, Android Cell Phone.
Q: APK IS REPORTED WITH VIRUS DURING INSTALLING?
A: Please do not worried, there is no virus in APK. The problem would be caused by the high security of your device/firmware setting. Please feel free to install it directly.
Q: HOW TO INSTALL THE APK?
A: Our APK is compatible with Android TV Box, Android Mobile phone, PAD, and other android devices.
Q: HOW TO UPDATE THE APK?
A: The Apk can update automatically. Also, you can visit our website for the new information.
Q: WHY DOES THE APP NOT OPEN?
Q: HOW TO GET THE CHANNEL LIST?
A: Please contact us if you want the channel list.
Q: WHY DOES THE TRIAL CODE NOT WORK?
A: Maybe the device tested the trial code before. Our service eliminates one device to one trial code only. Or give us the Device ID, we will activate it for you by hand.
Q: HOW TO DO IF THE DEVICE IS BROKEN?
A: Please contact us to switch to your new device.
Q: ONE CODE CAN BE USED IN DIFFERENT DEVICES SIMULTANEOUSLY?
A: One code only can be used in one device.
Q: WHEN THE SUBSCRIPTION IS TIME TO END, HOW TO DO IT?
A: You can renew the subscription again and put the code. You can check the remaining days from the APK menu.
Q: THERE IS WITHOUT US, AUS CHANNELS, CAN HELP TO ADD?
A: There are 55 US channels on the side now. For more US or AUS channels, please help to collect and give the below details:
Q: THERE IS WITHOUT THE CHANNELS I WANTED, CAN HELP TO ADD?
A: Yes, we will try our best to add. Please help to collect and give the below details:
Q: HOW TO USE 7DAYS CATCH-UP?
A: Please check the link as below: Tutorials
Q: WHY DON’T HAVE CLASSIC EPG?
A: Only Plus Version (STB Version) is with Classic EPG.
Q: HOW MANY TIMES CAN TRANSFER THE SUBSCRIPTION CODE/DEVICE ID TO ANOTHER DEVICE?
A: Normally there are three times for free to transfer the subscription code/Device ID. Then from the fourth, will cut some days per transfer.
Q: THE SUBSCRIPTION CODE NOT WORKING.
A: There would be some reasons for the subscription code not working. Please check as below:
Q: WHAT TO DO WITH THE SUBSCRIPTION CODE? IF THE DEVICE WAS BROKEN OR BOUGHT A NEW DEVICE.
A: Do not worried, we will help to transfer the subscription code to another/new device. Please contact us with two details:
Q: WHAT IS THE DIFFERENCE BETWEEN A TRIAL CODE AND PAID SUBSCRIPTION CODE?
A: The main difference is as below:
Q: WHAT IS THE DIFFERENCE BETWEEN THE STANDARD VERSION AND PLUS VERSION?
A: Standard Version & Plus Version, both are with the same channels. The main difference is as below:
Q: WHY IS THE TRIAL CODE NOT WORKING?
A: There would be some reasons for the trial code not working. If your trial code got from our website directly, so it can be activated with no problem. Please check as below:
Q: WHERE TO GET THE TRIAL CODE
A: The trial code is free. Please register to get it.
Q: WHERE TO GET THE MY SUBSCRIPTION CODE?
A: After you log in, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
Q: HOW MANY DAYS IN A MONTHLY PACKAGE? HOW MANY DAYS IN ONE MONTH SUBSCRIPTION?
A: Our Subscription service days as below: One Month:31days Three Months: 93days=31days3 Six Months: 186days=31days6 Twelve Months: 372days=31days*12
Q: ONE SUB-DEVICE CODE CAN BE USED ON THE 2ND OR 3RD OR 4TH SUB-DEVICE?
A: Sorry, No. One Sub Device code can be used on one Sub device, when activated, the code is locked on that device. Now the Sub devices are maxed at 3 devices, that is 1 main device & 3 x Sub Devices, that is 4 Devices in total.
Q: ONE CODE CAN BE USED ON ONE MORE DEVICE?
A: Sorry, No. One code can be used on one device, when activated, the code is locked on that device.
Q: IS THERE ANY FUNCTION DIFFERENCE BETWEEN THE MASTER DEVICE & SUB-DEVICE?
Q: WHY THERE ARE TWO VALID DATES FOR THE MASTER DEVICE & SUB-DEVICE?
A: The Valid Date of the Master Device & Sub-Device can be the same or different. Because they are with each own date.
Q: WHAT IS THE MASTER DEVICE & SUB-DEVICE?
Q: HOW TO ACTIVATE THE SECOND / THIRD DEVICES? HOW TO USE SUB-DEVICE CODE?
Q: HOW MANY DEVICES/ROOMS DOES THE FAMILY PACKAGE SUPPORT?
A: Till now Family Package offers a max of 4 devices as Multi-Room / Multi-Devices subscription. 4Devices need 4 subscriptions as below: One 1/3/6/12months subscription code. Two Sub Device Subscription codes.
Q: AM I ALLOWED TO USE EACH TV ON DIFFERENT IP OR ISP?
Q: WHAT IS FAMILY PACKAGE / MULTI-DEVICES / MULTI-ROOM IPTV?
Q: AirTV IPTV AFFILIATE
Q: HOW DOES THE AFFILIATE COMMISSION PROGRAM WORK?
Q: IS THE COUPON VALID WITH THE DATE?
A: Yes, the coupon is valid with a date. Please use it as soon as possible. The minimum one month is valid and the longest one year is valid. Please pay attention to it.
Q: HOW TO GET THE COUPON?
A: There are three ways to get the Coupon.
But how to use it?
Q: HOW TO USE COUPON?
A: Please fill in your Coupon in the shopping cart, then the price will be discounted automatically.
Q: WHERE TO CHECK MY BONUS POINTS?
A: After login, please check it in MY ACCOUNT-My Points
Q: WHERE TO GET THE BONUS POINTS?
Q: WHAT IS THE USE FOR THE BONUS POINTS？
Q: AFTER THE PAYMENT, HOW CAN I GET THE CODE?
A: After paying, please check it in MY ACCOUNT-My Orders-View Order-SKU / IPTV CODE
Q: WHY PAYMENT FAILED?
Q: How to become an AirTV Reseller?
A: Please fill in the details, and contact us directly.
Q: CANNOT FAST LOGIN WEBSITE?
A: Please use another way to log in or register a new user. Or send an email for support directly.
Q: DON’T RECEIVE THE WEBSITE REGISTRATION ACTIVATION EMAIL?
A: Please refresh your email box after 5mins of your registration and check the email box or spam box even. If you still do not get our activation email, please check your email service or change to another server like Gmail.